Why Simplified Security Awareness Training Matters for MSPs and SMBs
In a recent report by the firm 451 Research, 62% of SMBs reported having a security awareness training program in place for their employees, with half being “homegrown” training courses. The report also found that most complained their programs were difficult to implement, track, and manage.Like those weights in the garage you’ve been meaning to lift or the foreign language textbook you’ve been meaning to study, even our most well-intentioned efforts flounder if we’re not willing to put to use the tools that can help us achieve our goals.
So it goes with cybersecurity training. If it’s cumbersome to deploy and manage, or isn’t able to clearly display its benefits, it will be cast aside like so many barbells and Spanish-language dictionaries. But unfortunately, until now, centralized management and streamlined workflows across client sites have eluded the security awareness training industry.
The Importance of Effective Security Awareness Training
The effectiveness of end user cybersecurity training in preventing data breaches and downtime has been demonstrated repeatedly. Webroot’s own research found security awareness training cut clicks on phishing links by 70 percent, when delivered with regularity. And according to the 2018 Data Breach Investigation Report by Verizon, 93 percent of all breaches were the result of social engineering attacks like phishing. With the average cost of a breach at around $3.62 million, low-overhead and effective solutions should be in high demand. But while 76 percent of MSPs reported using some type of security awareness tool, many still rely on in-house solutions that are siloed from the rest of their cybersecurity monitoring and reporting. “MSPs should consider security awareness training from vendors with cybersecurity focus and expertise, and who have deep visibility and insights into the changing threat landscape,” says 451 Research Senior Analyst Aaron Sherrill.
“Ideally, training should be integrated into the overall security services delivery platform to provide a unified and cohesive approach for greater efficacy.”
Simple Security Training is Effective Security Training
Security awareness training that integrates with other cybersecurity solutions—like DNS and endpoint protection—is a good first step in making sure the material isn’t brushed aside like other implements of our best intentions.
Global management of security awareness training—the ability to initiate, monitor, and report on the effectiveness of these programs from a single pane of glass across all of your customers —is the next.
When MSPs can save time by say, rolling out a simulated phishing campaign or training course to one, many or allclient’s sites across the globe with only a few clicks, they both save time and money in management overhead, and are more likely to offer it as a service to their clients. Everyone wins.
With a console that delivers intuitive monitoring of click-through rates for phishing campaigns or completion rates for courses like compliance training, across all client sites, management is simplified. And easily exportable phishing and campaign reports help drive home a client’s progress. “Automation and orchestration are the force multipliers MSPs need to keep up with today’s threats and provide the best service possible to their clients,” says Webroot SVP of Product Strategy and Technology Alliances Chad Bacher.”
So as a growing number of MSPs begin to offer security awareness training as a part of their bundled services, and more small and medium-sized businesses are convinced of its necessity, choosing a product that’s easy to implement and manage becomes key. Otherwise, the tool that could save a business from a breach becomes just another cob-webbed weight bench waiting for its day.